Customer Service Representative

Position Summary POSITION SUMMARY Responsible for administering customer service accounts of medium complexity, along with some high complexity mix in order to achieve division business objectives and to meet customer performance expectations.
There is extensive internal and external customer communication in this role.
Responsible for the direction and oversight of assigned customer accounts.
ESSENTIAL FUNCTIONS • Represents the division as the primary point of contact for all business dealings of assigned accounts and works with the central functional areas of the division to provide premier customer experience.
• Pulls and calculates the sales data to process monthly, quarterly, and annual rebates and commissions to customers and agents.
Administers the approval process related to rebates and commissions.
• Enters orders/releases for medium and some high complexity accounts and provide confirmations.
• Reviews terms and conditions of customer orders for compliance and refers those that are unacceptable to management for resolution.
• Receives proposal requests, coordinates pricing review.
Provides medium levels of quote follow up with customers and Territory Sales Managers (TSMs).
• Responsible for internal coordination of medium and some high complexity contract review activities.
• Issues ATRs (Authorization to Return), CARs, (Corrective Action Requests) PARs (Preventive Action Requests), and customer complaints into internal systems.
• Communicates all pertinent customer information to appropriate departments, business units, and/or person(s) in regard to schedule or business changes.
• Issues credits and add bills, works with accounting, TSM and customer to help resolve customer payment issues.
• Assists customers with utilization of Parker Systems (PH Connect, EDI) with set up and maintenance on basic levels.
• Assists in training of customer service representatives as needed.
• Researches data and presents information on team improvement board.
• Performs essential customer service job functions.
• Responsible for data input accuracy.
• Inputs export control information per export policy on certain customer orders/quotes.
• Responsible for continuous improvement in daily activities.
• Addresses and resolves customer concerns in accordance with company policy.
• Ensures Corporate and Government compliance policies for customer experience.
• Operates in accordance with the export compliance policies as determined by the export control procedure.
QUALIFICATIONS Bachelor’s Degree in business or related discipline preferred.
Minimum 2-3 years of experience in customer service or related field preferred.
Intermediate computer skills, or ability to quickly advance to this level of expertise.
Excellent verbal, written and interpersonal communication skills.
Available to travel to other Parker locations if needed.
Additional Comments: The essential functions have been provided as example of the type of work performed by employees assigned to this job classification.
The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions.
The job description is not intended to be an inclusive list of duties and responsibilities.
It is intended to describe the general nature of the position.
Parker is an Equal Opportunity and Affirmative Action Employer.
Parker is committed to ensuring equal employment opportunities for all job applicants and employees.
Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law.
Legal authorization to work in the U.
S.
is required for all positions, and certain positions may require specific types of legal work authorizations.
Minority/Female/Disability/Veteran/VEVRAA Federal Contractor.
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to https://www.
eeoc.
gov/employers/upload/eeoc_self_print_poster.
pdf or https://www1.
eeoc.
gov/employers/upload/eeoc_gina_supplement.
pdf