Front Desk Agent

\*\*Front Desk Agent\*\* \*\*Duties:\*\* - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and courteously - Assist with reservations and room assignments - Operate phone systems, including answering calls and taking messages - Process payments and maintain accurate records - Maintain a clean and organized front desk area \*\*Experience:\*\* - Previous experience in guest relations or customer service preferred - Knowledge of hospitality management principles and practices - Familiarity with hotel operations and procedures - Proficient in using phone systems and computer software for hotel management - Strong communication skills, both verbal and written - Excellent customer service skills with a friendly and approachable demeanor - Ability to handle difficult situations with patience and professionalism - Multilingual skills are a plus - Experience with night audit is a plus Join our team as a Front Desk Agent at our hotel! We offer competitive pay, opportunities for career growth, and a positive work environment.
If you have a passion for hospitality and enjoy providing exceptional service to guests, we would love to hear from you.
Note: This job description is intended to provide a general overview of the position.
Duties, responsibilities, and requirements may be subject to change based on the needs of the hotel.
Job Types: Full-time, Part-time Pay: $13.
50 - $16.
00 per hour Expected hours: 20 – 40 per week Schedule: * 8 hour shift * Day shift * Evening shift * Weekends as needed Work setting: * In-person Work Location: In person