Overview:
We are hiring at Jewish Hospital
Location: Jewish Hospital Guest Services - 200 Abraham Flexner Way, Louisville, KY 40202
Shift Options: Full Time, First Shift
About Us
UofL Health – Jewish Hospital, is an internationally renowned, high-tech tertiary referral center, developing leading-edge advancements in hand and microsurgery, heart and lung care, orthopedics, and sports medicine, neuroscience, organ transplantation and outpatient care.
The hospital is the site of the world’s first successful hand transplant and AbioCor® implantable replacement heart procedures, in addition to the first trial of adult cardiac stem cells in chronic heart failure.
Jewish Hospital offers the most advanced technology for minimally invasive, robotic surgery including the da Vinci Xi, used for cardiac, general surgery, urologic, head and neck, and colorectal procedures, the Monarch Platform, a fully integrated bronchoscope for early detection of lung cancer, and Stryker’s MAKO roboticarm for total joint replacement of the knee and hip.
Part of Jewish Hospital, the UofL Health – Trager Transplant Center is a nationally recognized transplant center offering heart, lung, liver, kidney, living donor, pancreas, and vascularized composite allografts (hand only) transplantation.
As an advanced organ disease center, our multidisciplinary team of physicians and experts treat complex organ failure with live-saving procedures like the implantation of ventricular assist devices (VAD) and transcatheter aortic valve replacement (TAVR) as well as organ transplantation.
Our Mission
As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care.
Job Summary
The Customer Service Rep presents a pleasing, helpful, and courteous welcome to patients, families, physicians, visitors, co-workers, and all other internal and external customers of University Hospital.
The purpose of the position is to make a positive first impression, to ensure a comfortable transition into the hospital environment, and to see that immediate needs and concerns are addressed appropriately for every guest.
The Customer Service Rep greets all patient and visitors in a professional manner and provides information as needed regarding locations and activities.
The Customer Service Rep will be able to recognize, articulate and enact the role that service plays in the health and wellness of patients and families.
The Customer Service Rep will exhibit a person-centered approach and express a genuine interest in the patients', families', and visitors' well being, whether opening a door or offering a verbal greeting.
The Customer Service Rep maintains a current listing of resources, merchants and services and hours of operation; provides area maps, brochures, travel routes and transportation schedules.
Participates and completes all in-service training and continuing ed programs, and exhibits an interest in self improvement and expression of highest potential; willingly and cheerfully completes other duties as assigned.
Provides wheelchair escort for patients and visitors requiring physical assistance from the curb, front door, or lobby area to/or from the clinics (for patients) or patient rooms (for visitors); also provides physical assistance as needed.
Is knowledgeable about and prepared to answer questions regarding locations and services offered on the campus, and has the ability to accommodate customer requests regarding these services
Required Qualifications: HSD/ GED
Preferred Qualifications: Customer Service Experience
Benefits & Perks
Competitive Pay & Benefits Options
Paid Vacation, Sick days, and Holidays
Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
401K with Employer Match
Qualifications:
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