Customer Experience Coordinator

Apex Design Group is a well-established design and build company with over two decades of expertise in creating exceptional outdoor spaces.
Specializing in pool installations, solar services, and other electrical solutions for both residential and commercial clients, we take pride in our commitment to quality, innovation, and unparalleled customer satisfaction.
At Apex Design Group, we believe in fostering a positive company culture that revolves around continuous improvement both individually and company-wide, ensuring excellence in every aspect of our work.
Company Culture: At Apex Design Group, we cultivate a culture of continuous improvement, both individually and company-wide.
We value innovation, integrity, and a commitment to excellence in all aspects of our work.
As a member of our team, you will have the opportunity to contribute to a dynamic work environment where your efforts make a significant impact on the success of our projects and the satisfaction of our customers.
Join us in creating outdoor spaces that exceed expectations and leave a lasting impression.
If you are passionate about delivering outstanding customer experiences and thrive in a team-oriented atmosphere, we invite you to apply for the position of Customer Experience Coordinator at Apex Design Group.
Job Overview: We are seeking a dedicated and customer-centric individual to join our team as a Customer Experience Coordinator.
This role is pivotal in ensuring that our clients have a seamless and enjoyable experience from project initiation to completion.
The ideal candidate will possess excellent communication skills, empathy, and a proactive approach to anticipating and fulfilling customer needs.
As a key liaison between customers and our project management team, the Customer Experience Coordinator will play a vital role in upholding the high standards of Apex Design Group.
Responsibilities: * Answer customer phone calls promptly and professionally * Represent Apex Design Group in a positive and knowledgeable manner * Maintain regular communication with Project Manager to obtain project updates * Effectively communicate project schedules and updates to customers * Assist customers with the permitting process, providing guidance and support * Anticipate project and customer needs to facilitate smooth project progression * Demonstrate a strong sense of empathy towards customer concerns and inquiries * Pay meticulous attention to detail in all interactions and tasks * Utilize excellent conflict resolution skills to address customer concerns promptly * Update project management systems with accurate and timely information * Proactively attend to customer needs, ensuring a proactive and personalized approach * Collaborate with the team to identify and implement process improvements for enhanced customer experience * Foster positive relationships with customers, ensuring their satisfaction and loyalty * Continuously seek opportunities to exceed customer expectations and elevate the overall customer experience * Perform various other duties as needed to ensure an effortless customer experience Additional Responsibilities: Customer Service Excellence: * Serve as the primary point of contact for all customer service inquiries * Exhibit a positive, upbeat personality with a strong desire to enhance the customer experience * Manage customer interactions effectively, including handling difficult situations with patience and professionalism * Maintain high standards of customer service, ensuring customer satisfaction is the top priority Project Coordination: * Understand the fundamentals of project management and scheduling * Coordinate and schedule construction projects, updating schedules multiple times a day * Adjust schedules dynamically and communicate changes promptly to customers * Work closely with project managers, job foreman, salespersons, designers, and office managers for seamless project execution * Liaise with vendors and subcontractors for product deliveries and scheduling matters Administrative Support: * Answer phone calls and address general queries * Maintain up-to-date records and ensure all parties are informed of project statuses * Perform additional administrative tasks as required Qualifications: * Proven experience in customer service or a similar role * Strong communication and interpersonal skills * Ability to handle stressful situations and upset customers with composure * Knowledge of project management and scheduling (training will be provided) * Ability to coordinate multiple tasks and adapt to changing priorities * Team player with excellent organizational skills Job Type: Full-time Pay: $17.
00 - $20.
00 per hour Expected hours: 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Professional development assistance * Vision insurance Experience level: * 3 years Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office People with a criminal record are encouraged to apply Ability to Relocate: * La Grange, KY 40031: Relocate before starting work (Required) Work Location: In person