Description
Function
The Front Desk Agent registers and assigns rooms, issue room keys, transmit and receive messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making marketing room reservations.
Essential Duties and Responsibilities
Greeting, registering, and assigning rooms to hotel guests
Verifying guest identification and establishing how the guest will pay for their accommodations
Issuing room keys and relay instructions to bellhops
Keeping records of room availability and guests’ accounts on computer
Computing bills and collecting payments in Visual One
Making and confirming reservations
Answering PBX calls and routing calls to proper extensions
Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
Advising housekeeping staff when rooms have been vacated and are ready for cleaning
Contacting housekeeping or maintenance staff when guests report problems
Performing simple bookkeeping activities, such as balancing cash accounts
Recording guest comments or complaints, referring guest to supervisor if needed
Performing other duties as assigned
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
The work environment consists of very demanding surroundings with a high noise level.
The employee is frequently exposed to second hand tobacco smoke, fumes or airborne particles.
Machines, Tools, Equipment
Telephone system
Property Management System
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