*Job Summary:*
Jeptha Creed's Front Desk Associate assists Front of House Associates and Leadership by executing Visitor Center Duties including guest check-in and retail transactions.
The proper candidate will demonstrate a passion for the company and Jeptha Creed's Spirit Portfolio, and have a basic knowledge of the Bourbon Industry, Kentucky Bourbon History, Distillation Process, and share the provenance of our creed.
It is the responsibility of the Front Desk Associate to execute outstanding customer service- as they will be the First Face the guest sees when they enter and leave the visitor center, we strive to create outstanding experiences for our guest.
*Responsibilities:*
- Greet and welcome guests in a friendly and professional manner.
-Answer phone calls and inquiries promptly and courteously, leaving detail messages for recipient.
-Assist with check-ins reservations and scanning IDs to assure guest of age and approved to enter tours.
-Maintain a tidy and organized front desk and retail storage areas
-Assist in handling customer complaints or concerns with patience and empathy
-Process payments and perform retail transactions
-Replenish Retail Floor, Assist with weekly orders, and order fulfillment
-Engage with all guest, and educate them on our family's background; and the history of our bourbon and other spirits created by Jeptha Creed
-Help assist in opening and closing duties of Visitor Center
- Excellent Time Management Skills
-Strong work ethic and ability to multi-task
-Assist in all department at Jeptha Creed, when applicable.
*Requirements:*
-Must be 21 years or older
- Proven experience, and exceptional skills in customer service
- Strong organizational skills with the ability to multitask effectively
- Proficiency in Retail POS systems
- Excellent communication skills, and able to command large groups
- Able to stand and walk for long periods of time, must be able to lift 50 lbs.
- Ability to handle customer support inquiries professionally
- Must work weekends and some holidays.
- Ability to work well under pressure in a fast-paced environment
*Typical Front Desk Associate Schedule:*
*\*Subject to change for any private or in-house events*
Thursday- 10:00am-7:00pm
Friday- 10:00am-7:00pm
Saturday- 10:00am-7:00pm
Sunday- 11:00am-6:00pm
If you are looking to join a dynamic team where your customer service skills and organizational abilities will be valued, we encourage you to apply for the Front Desk Associate position.
Status: Part-Time
Pay: $16.
50-$18.
00
Other: Employee Discount, Weekly Pay
Job Type: Part-time
Pay: $16.
50 - $18.
00 per hour
Expected hours: 24 – 32 per week
Benefits:
* Employee discount
Schedule:
* 8 hour shift
* Every weekend
Application Question(s):
* Are you able to work weekends?
Experience:
* Retail: 2 years (Required)
Work Location: In person
Whatsapp
