Customer Service Representative

NFI Parts is North America's most comprehensive parts organization providing replacement parts, technical publications, training, support for its OEM product lines (transit buses, motor coaches and cutaways), as well as other manufacturers through an extensive cross reference database.
All buses and coaches are also supported by an industry-leading comprehensive warranty, service, and support network.
Further information is available at www.
nfi.
parts.
*POSITION SUMMARY* The Customer Service Representative will be successful by responding to incoming customer phone calls, emails and processing orders in a timely manner, along with providing parts research for customer calls.
*WHAT YOU WILL DO:* · Provide Motor Coach parts lookup and customer service support for the call center.
· Provide support for call center and online parts store during operational hours (8am-8pm EST) M-F (8-hour shifts).
· Receive and respond to incoming customer calls.
· Process customer order request accurately, timely and professionally.
· Assist customers with determining product routing that meets their delivery needs.
· Complete all necessary administrative responsibilities including timely update of filing, emailing, updating of spreadsheets and logs as necessary.
· Follow all policies and procedures.
· Responsible for Diesel Coach Parts Lookup support (Training provided).
· Miscellaneous responsibilities as assigned by the Customer Service Supervisor.
*WHAT YOU NEED TO BE SUCCESSFUL:* · High School Diploma/GED.
· Minimum of 2 years customer service or call experience required.
· Must be able to work flexible schedules between 8am-8pm Monday through Friday.
· 5+ years Automotive and Collision experience strongly preferred.
· Data entry and accuracy essential.
· Superior customer service and interpersonal skills.
· Ability to work in a fast paced environment.
· Ability to read schematics and technical diagrams are beneficial.
*WHY JOIN OUR TEAM:* · Competitive Wages.
· Excellent Benefits.
· A continuous learning environment.
Job Type: Full-time Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Weekly day range: * Monday to Friday Work setting: * In-person Work Location: In person