Customer Service Associate

Join our team at ILPEA Industries, a leading provider of [product/service].
We are a leading supplier of vinyl and plastic extruded components for the appliance, automotive, construction and food industry.
Established in 1978, our commitment to profitable growth and manufacturing excellence has transformed the company into one of the premier suppliers of thermoplastic seals in the world with several locations right here in the U.
S.
As we continue to grow, we are seeking a dedicated individual to join our Customer Service team and contribute to our success.
*Position Overview:* We are looking for a detail-oriented Customer Service Associate to manage the order processing, data entry, and shipment coordination processes.
This role plays a crucial part in ensuring timely and accurate delivery of orders while maintaining high levels of customer satisfaction.
*Responsibilities:* * *Purchase Order Processing:* Handle the processing of purchase orders from receipt to fulfillment, ensuring accuracy and adherence to company policies and procedures.
* *Data Entry:* Enter order details, customer information, and shipment data into the company database accurately and efficiently.
* *Order Expediting:* Monitor order status and proactively expedite orders as needed to meet customer expectations and delivery deadlines.
* *Shipment Coordination:* Coordinate with logistics partners to schedule and track shipments, ensuring on-time delivery and resolving any issues that may arise during transit.
* *Tracking System Maintenance:* Maintain the tracking system to provide real-time visibility of order status to customers and internal stakeholders.
* *Customer Inquiry Response:* Respond promptly and professionally to customer inquiries regarding order status, shipment tracking, and product information, providing accurate and helpful assistance.
* *Documentation:* Maintain organized records of order-related communications, transactions, and documentation for reference and audit purposes.
*Qualifications:* * Previous experience in customer service, order processing, or logistics coordination preferred.
* Strong attention to detail and accuracy in data entry and order processing.
* Excellent communication skills, both verbal and written, with a customer-centric approach.
* Ability to prioritize tasks and manage time effectively in a fast-paced environment.
* Proficiency in using computer systems and software for data entry and order tracking.
* High school diploma or equivalent required; additional education or training in business administration or logistics is a plus.
*Benefits:* * Competitive salary and benefits package.
* Opportunities for career advancement and professional development.
* Collaborative and supportive team environment.
Job Type: Full-time Pay: $16.
00 - $17.
00 per hour Benefits: * 401(k) matching * Employee discount * Flexible schedule Shift: * 8 hour shift Weekly day range: * Monday to Friday Ability to Relocate: * Scottsburg, IN 47170: Relocate before starting work (Required) Work Location: In person