Introduction:
We are seeking a dynamic and experienced Front office Manager to join our team and oversee the front desk and guest services operations of our hotel.
The Front Office manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests.
The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Supervise Guest Service Agents, Night Auditors, and assure the front desk is covered for each shift to provide 24/7 hospitality to our hotel guests.
Ensure all front desk staff are properly trained, and maintaining a professional hospitality driven environment, shifts range, 8am-4pm, 4pm-12am, 12am-8am
Responsibilities:
Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 1 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems PEP
Flexibility to work evenings, weekends, and holidays as needed.
Perks:
Competitive salary
Hilton Hotel discounts
Paid time off
dental, and vision insurance
Professional development opportunities
Positive and supportive work environment
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