Customer Service Representative

Customer Service Representative Tom Drexler Plumbing, Air & Electric is looking for a top-quality, enthusiastic individual with excellent communication and customer service skills to join our Team.
Summary: The Customer Service Representative will provide excellent customer service while taking in-bound calls, answering customer questions, assigning calls and communicating the technicians' expected arrival time.
Responsibilities and Duties: Take in-bound service calls from customers needing assistance with their residential plumbing, HVAC, and electrical systems.
Assign calls to the appropriate location.
Provide professional and timely service arrival time frames with customers.
Relay accurate information to technicians, ensuring proficient and quality customer experiences.
Respond to customer requests, resolving issues and promoting the brand.
Performs other duties as assigned.
Requirements: Excellent verbal and written communication skills.
Customer focused mindset, providing exceptional service to our customers.
Excellent organizational skills with exceptional attention to detail.
Ability to build and maintain strong relationships by promoting a team atmosphere.
Previous call center experience is preferred but not required.
Professional phone presence.
Computer literate.
A strong work ethic and ambition to be successful.
High level of professionalism to establish customer rapport, encouraging customer loyalty.
Tom Drexler believes that the key to satisfied customers is satisfied employees, so we are serious about putting our employees FIRST.
That is why we seek to provide excellent pay and benefits that allow you to balance your work and personal life.
Benefits We Offer: Medical, Dental and Vision Insurance Company provided life insurance of $50,000 Paid time off & holidays 401(k) with a 50% match up to 8% of your contribution Free onsite fitness center Employment is contingent on the successful completion of a background check and drug screen.
Tom Drexler Plumbing, Air & Electric is an equal opportunity employer.