Maeser Plumbing, Heating and Air is looking for a Customer Service Representative to join their team.
*$16.
00 hourly plus spiffs/commission based on experience*
*SHIFT: Monday – Friday 7A – 4P*
We take the time to properly educate all our employees.
Whether it is customer service training or learning new technical skills, promoting continued education through our in-house training program is especially important.
As technology in our industry changes, we must adapt and refine our skills to help give our customers the best service possible.
*Role and responsibilities of a Customer Service Representative:*
The job of a Customer Service Representative involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention.
· Managing inbound calls
· Following various communication scripts when speaking to a caller
· Customer engagement
· Identifying customer needs, answering questions and providing solutions/alternatives to issues
· Up selling products and services when possible
· Building sustainable customer relationships
· Keeping records of all conversations organized
· Building product knowledge; and
· Achieving and exceeding established KPI’s and performance goals.
*Skills and Qualities:*
To provide a consistent “Best in Class” customer experience for every customer you MUST be:
* Knowledgeable: Knowledge of the inner workings of the company and products and services offered.
* Detail-oriented: Ability to listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
* Organized: Ability to take quick notes, access CRM systems and track recorded conversations while speaking to customers.
* Flexible: Customer Service Specialist must be able to adapt to unique customer queries and situations.
* Computer skills: Must be proficient in Microsoft Office; Excel, PowerPoint and Word.
*Additional Compensation and Benefits.
*
* · Affordable Medical, Dental and Vision plans
* · 401K with 3% company match
* · Short- and Long-Term Disability plans
* · Accident & Critical Illness Insurance available
* · 20K Life Insurance Policy free
* · Additional life insurance available
* · 6 Paid Holidays each year
* · Paid Time Off
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Salary: $16.
00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Weekly day range:
* Monday to Friday
Work setting:
* In-person
Application Question(s):
* Are you willing to undergo a background check and company sponsored drug screen in accordance with local laws and regulations?
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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