Guest Service Representative

Join our team! Now hiring Guest Service Representative - Cambria Hotel Louisville Downtown - Whiskey Row We are proudly managed by O’Reilly Hospitality Management, LLC (OHM.
) At OHM, WE are: ✅A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts.
Committed to empowering team members throughout all levels of leadership.
Every team member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team! What we offer: ✔ 401k & Roth match – full-time and part-time team members are eligible! ✔ Health, Dental, Vision & Life Insurance Options ✔ Paid Time Off, including Paid Parental Leave ✔ Growth Potential and Career Advancement ✔ Hotel/Restaurant Travel Perks & Discounts! Never wait for a paycheck again! O'Reilly Hospitality Management Team Members can sign up for DailyPay on day one! Essential Responsibilities: Takes the initiative to greet guests in a friendly and warm manner.
Registers and assigns rooms to guests.
Issues room key and instructions to bell person or directly to guest as appropriate, without announcing room numbers.
Transmits and receives messages using telephone, fax, and switchboard.
Answers inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests’ accounts.
Computes bill.
Collects payment and makes change for guests.
May make, confirm, and cancel reservations for guests.
Posts charges such as room, food, liquor or telephone by hand or machine.
May make restaurant, transportation, or entertainment reservations for guests.
May deposit guests’ valuables in hotel safe or safe-deposit box.
Understands and enforces the hotel company credit policies.
Accounts for all cash and makes deposits in accordance with company policies.
Communicates effectively with other front office and hotel departments.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Embrace O’Reach, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
Performs other duties and responsibilities as required or requested.
If functioning in a Lead Capacity: (a) takes responsibility for assigned team members in the absence of the Supervisor, (b) assigns work, and ensures proper performance of assigned team members.
Skills & Abilities: Strong leadership, management, organizational and communication skills.
The ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
The ability to deliver results.
The ability to work well with, as well as motivate, a variety of personality types and maintain tact and diplomacy throughout all interactions.
The ability to multitask and prioritize.
Experience with relevant brand-specific PMS.
Have computer skills to include Microsoft Word, Microsoft Excel, etc.
Education & Experience: High School diploma or GED preferred.
Hospitality customer service experience preferred, but not required.
Hours: Due to the nature of the business, scheduling may vary and include nights, weekends, and holidays.
Physical Requirements of the Position: Standing for long periods of time.
Light Work: Exerting up to 40 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time), and/or up to 20 pounds of force frequently (Frequently: activity or condition exists up to 1/3 to 2/3 of the time), and/or a negligible amount of force constantly (Constantly: activity or condition exists up to 2/3 or most of the time) to move objects.
May be required to lift in excess of 40 pounds on occasion.
Work Conditions: Inside work environment.
Not substantially exposed to adverse conditions.
O’Reilly Hospitality Management, LLC, is an equal opportunity employer.
Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.