Leasing & Onboarding Training Manager

LDG Development and our affiliated companies are growing rapidly to produce higher levels of much-needed affordable housing across the nation.
Our founding belief that “Everyone Deserves a Quality Place to Live” has resulted in an organization that has now achieved a #1 Ranking as an Affordable Housing Developer and our focus on our employees and company culture has resulted in Top Best Places to Work in Louisville each of the last three years.
We believe that the foundation of a stable supporting living environment allows individuals to thrive and accomplish their dreams in education, career paths, and more.
The overall reputation and quality that LDG puts forward in all business practices are key to keeping our goals alive.
POSITION SUMMARY: Responsible and accountable for the ongoing onboarding training of all new property-level employees.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Collaborates with management and support team to determine training needs.
Plans, develops, and implements employee training curricula for all Property Management team members including, but not limited to, fair housing, financial literacy, SOP (Standard Operating Procedures), safety, LIHTC, and HUD.
Develops and executes soft skill training including sales, service, and leadership skills.
Train on prospect/applicant/resident processes to increase net closing ratios and reduce the number of days vacant.
Train and Develop a network of Subject Matter Experts (Team Leaders) for a consistent approach to onboarding and continued development and training of team members.
Develop and deliver a consistent approach for New Hire Orientation.
Implements a measurement of the effectiveness of training programs through testing and surveys.
Provides foundational training for team members related to LIHTC and HUD policy and regulations.
Assists with interpreting and providing clarification of all LIHTC and HUD communications involving on-site implementation.
Communicates information or challenges to be resolved in a clear, concise, courteous, non-discriminatory, and professional manner, and is able to provide clarification, as necessary.
Encourages and develops higher skills from within the existing workforce.
Performs related duties as required and assigned by supervisor.
Develop and Implement short-term, mid-term and long-term learning strategies.
Set KPI’s to measure the success of training platforms, including live events, courses, and resources.
Devise strategies/curriculum to move culture, knowledge, and skills/abilities in line with strategic objectives.
Responsible for training/facilitating approved curriculum.
Responsible for managing/maintaining/updating the Management Excellence Policy and Procedures Manuals.
Use and management outside training software programs Measure outcomes for learning transfer with “pre” and “post” test training.
Train in technical, procedural, and interpersonal areas with emphasis on measurable outcomes.
Share monthly reports showing courses completed by pre-determined groups, live events, and completed eDocs.
Research, evaluate, source, and recommend cost-effective, industry-specific outside training programs and/or contractors that can be purchased to supplement custom KPG-designed programs.
Travel/Field Training up to 25% of work schedule Evaluate the cost-effectiveness of training (e.
g.
engagement, employee turnover, quality improvement) Attend professional organizations’ seminars, educational sessions, industry trade shows, etc.
MINIMUM QUALIFICATIONS, SKILLS, AND ABILITIES Bachelor’s degree in Business, Adult Education or related field or equivalent experience Willing to obtain or already certified: Certified Professional, Learning and Performance (CPLP) Minimum of 5 years of experience in Training and Development, facilitating courses in various levels of personnel.
Minimum of three years of experience in the multi-family industry.
Must be very knowledgeable on all federal, state and/or local Fair Housing laws.
Excellent presentation skills, and good public speaking skills.
Organized.
Experience in using a variety of communication/training tools, including, Teams, Zoom, PowerPoint, etc.
Excellent communication skills, both verbal and in writing: interpret, evaluate, and communicate detailed written or verbal instructions to others accurately and quickly.
Articulate.
Knowledge of audio/visual/computer-based program design.
LDG is an equal Opportunity Employer.